Home
Enquiry Form
Links
Contact T&C
FAQ’s
Testimonials
Self Fire
Professional
About Us
Q How do I know I will get the right cremation ashes?
A Each Heavenly Stars Fireworks’
sealed cremation ash container has a unique
identification number created when the
instructions are received. On arrival the
identity information is on the outside
of the cremation ash container. The identification
continues during ashes processing
into the fireworks at our own premises. A UNIQUE
CERTIFICATE OF AUTHENTICITY IS CREATED
WITH THE DISPATCH DOCUMENTATION.
They are stored until the agreed dispatch date and
a signature will be required upon delivery to you.
Q What can happen to the cremation ashes?
A In 80% of cases the cremation
ashes are scattered or buried in the gardens of remembrance at the crematorium. The
alternative is to remove cremation ashes from the crematorium in a suitable urn for
disposal elsewhere. This may be by burial in a family grave or by scattering the
ashes at another crematorium or in some favourite spot. However, it must be borne
in mind that when ashes are scattered in other places, e.g. graves, churchyards,
or any public places etc., prior permission must be sought and any local rules or
regulations obeyed.
Q Can we buy a Heavenly Stars Firework and/or Lancework without having cremation-
A Some families just want to celebrate the life of their loved-
Q We are choosing a burial instead of a cremation, can we still buy a Heavenly
Stars Firework and/or Lancework?
A This is perfectly acceptable. Instead of the
cremation-
Q What has been the response from editorials in magazines?
A We have a rolling
editorial campaign ranging from Funeral Director professional service publications,
mainstream magazines, local newspapers, Internet and web-
Q How can Funeral Directors help?
A We want to work alongside Funeral Directors
to offer a choice to families and relatives so we can either collect cremation-
Q What do Heavenly Stars products look like?
A We have attached some video-
Frequently asked questions
Q We would rather speak to someone rather than transact via the Internet?
A We have designed the whole purchasing process so it can be completed either
on-
Q We don’t like the idea of fireworks and funerals.
A We fully appreciate that the dispersal of cremation-
Q What are the legal firing times
A It is illegal to let fireworks off after 11pm at night and before 7am in the morning except New Years Eve, Diwalli and Chinese New Year which is 1am and November 5th which is Midnight.
Q Lighting Fireworks
A Always read the manufacturers instructions supplied with your A Heavenly Stars Firework carefully, well before the event. On the night it is advisable to wear gloves, ear, head and eye protection. Avoid loose or unbuttoned clothing. Only use the provided Portfire to light the firework. When unpacking the Heavenly Stars Firework keep away from naked flames and inflammable material. Never smoke when handling or lighting fireworks. Remove your Heavenly Stars Firework from the outer courier box. Do not remove the top safety paper from the firework as the product is designed to allow the fireworks to fire through the safety paper. Always light fireworks at arms length, and under no circumstances lean over a firework. Never go back to a firework if it fails to ignite.
Q What happens to the ashes when the firework is fired?
A The ashes are evenly distributed and combined with each tube of the firework and are ejected into the air when each shot explodes. During the manufacturing and cremation ash embedding process, small clay pellets are used and may be gently ejected from the firework during firing. This is perfectly normal.
Q What happens if it is raining?
A Your Heavenly Stars Firework will fire in the rain and the effects will go to the same height. We recommend that you wrap your firework in clingfilm to protect it. Fireworks will fire through a single thin layer of clingfilm. The green fuse that you light is the most susceptible to damp conditions. Do not leave your fireworks out in the rain or on damp ground for a long period before firing.
Q What happens if the firework fails to ignite?
A In the unlikely event that your firework fails to ignite do not go back to it, but leave it for a minimum of 60 minutes. Store it in a secure place and contact our office as soon as possible and we will send a technician to examine the product. (This will be within 3 working days from the date of your contact)
Q Is it legal to store fireworks at home?
A Under The Manufacture and Storage
of Explosives Regulations 2005 you are allowed to store up to 5 kilogrammes Net Explosive
Content of fireworks in your home indefinitely. You are also are allowed to store
up to 50 kilogrammes Net Explosive Content of fireworks for no longer than 21 days.
Each Heavenly Stars firework contains approximately 1 kilogramme Net Explosive Content.
Q British Standards -
A All fireworks conform to British Standards BS7114 Part:2 1988 and are supplied on the condition they will be used in accordance with the manufacturers instructions supplied. Category 3 fireworks will be labelled for a minimum viewing distance of 25 metres.
Q Responsibility for your Heavenly Stars Firework Limited Display
A The Site -
Heavenly Stars Fireworks Ltd. Unit 18, Peartree Business Centre, Stanway, Colchester,
Essex, CO3 0JN Tel Colchester (01206-